Artificial intelligence (AI) work platform Slack announced today that it is adding 30 new capabilities to its AI agent, Slackbot. In addition to Slackbot upgrades, the company revealed that it has built a completely new Customer Relationship Management (CRM) interface inside Slack, powered by Salesforce, enabling small businesses to manage customer relationships without leaving Slack.
“With this update, Slackbot evolves from a helpful assistant into an active teammate that can execute work across systems, reducing context switching and keeping everything in a single, secure environment,” the company wrote in a press release.
Making Slackbot an autonomous decision-maker
As part of the new capabilities, Slackbot will now be able to capture discussions, summarise decisions, and trigger follow-ups across systems on its own as soon as meetings end. The agent would also come with voice capabilities and be able to work on employees’ desktop systems, offering enhanced contextuality and independent decision-making with existing permissions.
Teams will now be able to define recurring workflows for the Slackbot, which it would then be able to initiate without repetitive prompting, and an expanded ecosystem access via the Model Context Protocol (MCP) will connect Slackbot to Agentforce, third-party tools, and over 6,000 apps across the Salesforce ecosystem. Agentforce is Salesforce’s enterprise-grade, agentic AI platform that allows businesses to build, deploy, and manage autonomous AI agents.
Integration with Salesforce
The most notable update of the announcement is the integration of Salesforce’s CRM into Slack using the AI agent. This way, users can be entirely fluent with Salesforce native applications directly using Slackbot, without ever leaving the platform.
“(This) increases the capability of every single employee that's using (the agent), and then on top of that, we are deploying it as a front-end for Salesforce applications. We have built an entirely new native CRM in Slack in conjunction with our teams at Salesforce, so that small businesses that sign up for Slack, as soon as they reach a point in their tenure where it makes sense for them to start managing their customer relationships, can just do that natively in Slack,” Rob Seaman, general manager, Slack, said during a select media briefing.
The latest announcement comes just months after the productivity platform unveiled Slackbot in January this year as a personal AI assistant for users. Seaman told ETtech that the company is currently tracking close to a million weekly Slackbot users.
“We rolled out Slackbot to all Salesforce employees, and we went to 50,000 Salesforce employees using it every single week, week over week, within a matter of weeks. It is (being) used daily by our leadership and our employees, and… we have also seen companies like OpenAI, Anthropic, Amazon, and Rivian, some of the most important new companies in the world, are already using Slack to run their business, and we're helping them save material time throughout the day,” Seaman shared.
The company claims that using Slackbot has helped employees save up to 20 hours per week, and it is currently being used by more than 80,000 employees daily.
While the exact details of the rollout of the complete capabilities have not been specified, Seaman shared that the agent will be available to the company’s millions of free and pro users soon.
“With this update, Slackbot evolves from a helpful assistant into an active teammate that can execute work across systems, reducing context switching and keeping everything in a single, secure environment,” the company wrote in a press release.
Making Slackbot an autonomous decision-maker
As part of the new capabilities, Slackbot will now be able to capture discussions, summarise decisions, and trigger follow-ups across systems on its own as soon as meetings end. The agent would also come with voice capabilities and be able to work on employees’ desktop systems, offering enhanced contextuality and independent decision-making with existing permissions.
Teams will now be able to define recurring workflows for the Slackbot, which it would then be able to initiate without repetitive prompting, and an expanded ecosystem access via the Model Context Protocol (MCP) will connect Slackbot to Agentforce, third-party tools, and over 6,000 apps across the Salesforce ecosystem. Agentforce is Salesforce’s enterprise-grade, agentic AI platform that allows businesses to build, deploy, and manage autonomous AI agents.
Integration with Salesforce
The most notable update of the announcement is the integration of Salesforce’s CRM into Slack using the AI agent. This way, users can be entirely fluent with Salesforce native applications directly using Slackbot, without ever leaving the platform.
“(This) increases the capability of every single employee that's using (the agent), and then on top of that, we are deploying it as a front-end for Salesforce applications. We have built an entirely new native CRM in Slack in conjunction with our teams at Salesforce, so that small businesses that sign up for Slack, as soon as they reach a point in their tenure where it makes sense for them to start managing their customer relationships, can just do that natively in Slack,” Rob Seaman, general manager, Slack, said during a select media briefing.
The latest announcement comes just months after the productivity platform unveiled Slackbot in January this year as a personal AI assistant for users. Seaman told ETtech that the company is currently tracking close to a million weekly Slackbot users.
“We rolled out Slackbot to all Salesforce employees, and we went to 50,000 Salesforce employees using it every single week, week over week, within a matter of weeks. It is (being) used daily by our leadership and our employees, and… we have also seen companies like OpenAI, Anthropic, Amazon, and Rivian, some of the most important new companies in the world, are already using Slack to run their business, and we're helping them save material time throughout the day,” Seaman shared.
The company claims that using Slackbot has helped employees save up to 20 hours per week, and it is currently being used by more than 80,000 employees daily.
While the exact details of the rollout of the complete capabilities have not been specified, Seaman shared that the agent will be available to the company’s millions of free and pro users soon.