Ryanair has been ranked the worst airline in the UK for customer satisfaction in a survey by consumer group Which?

The budget airline was the lowest rated carrier out of nearly 30 included, with a score of 55%. It scored just two stars out of a possible five for its booking process, boarding, customer service and cabin environment and a mere one star for seat comfort.

Just over 1,200 Ryanairpassengers were surveyed. One customer quoted by Which? said: “The plane is dirty and the seats are awful”.

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Ryanairhit back, saying: “Neither we nor our 208 million passengers pay any attention to these made-up manufactured surveys or their fake results.

"Every passenger booking a flight has a choice and last year 208m consumers chose Ryanair, while nobody reads or pays any attention to Which? fake surveys.”

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Second from bottom was rival no-frills carrier Wizz, with two stars in every category apart from value for money, where it got three.

Top for short haul was holiday airline Jet2, with a score of 76%. It was given four stars for value for money, customer service and its boarding process.

One customer said: “Compared with other budget airlines they give you a generous luggage allowance, which makes such a difference.”

The best rated carrier overall was Singapore Airlines, with an overall score of 81%, and topped the long haul category.

It earned five stars for its cabin environment and customer service. British Airways scored 72% in both the short haul and long haul categories.

More than 5,500 British adults were surveyed last October and November who flew economy class for leisure from a UK airport in the previous 12 months, either long-haul or short haul routes, covering around 9,500 flights in total.

Which?claims the results show that, because of add-on fees, budget carriers are no longer always the cheapest option.

A spokesperson for Wizz Air said: “Once again, Which’s survey relies on a tiny sample size. It surveyed 259 people, which is only 0.002% of the 12 million passengers carried on our UK flights in 2025.

“No credible organisation can claim that such a sample is representative. Our strong passenger numbers - which rise every year - clearly show that travellers value Wizz’s low prices and industry-leading operational performance.”

Rory Boland, editor of Which? Travel said: “It’s outrageous to see Ryanair and Wizz Air openly scoff at the poor experiences of their own customers.

"They love to blow their own trumpet about the number of passengers who fly with them, but on many routes, there is simply no other choice.

“Many other passengers fly with them because of the enticingly low headline fares. But ridiculously expensive charges for baggage and other add-ons mean they are no longer guaranteed to be the cheapest option.

“We’ve repeatedly found that airlines that include baggage and seat allocation in their fares can actually work out cheaper overall. Fly with anyone else, if you can.”